Solutions: Intelligent Search & Personalization

A Quest Fulfilled

Customers who use internal search are much more likely to buy than visitors who don’t – nearly twice as likely, in fact. A ready-made search engine that delivers relevant, personalized results lets you take advantage of that fact.

Our experts specialize in implementing AI-driven site search tools, and our design team creates advanced display experiences that ensure your customers can easily find what they’re looking for. Based on the data collected, a customized analytics dashboard will continuously inform adjustments to drive conversions and help articulate your ROI.

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45^%

of all revenue is
generated by consumers
who use site search.

15^%

of companies audit or optimize internal
search, enabling them to stand out from
the vast majority that don’t.

84^%

of customers say they want to solve
their own problems by using a
search function.

Take the Hint

When they type words into a search field on your website, your customers are telling you exactly what they want.

Learn Why Site Search Is Important for Your Business

Note the Numbers

These numbers don’t lie. The site search experience you provide can drive conversions or drive consumers away.

6 Stats to Know About Internal Search

Make It Easy

Following a few simple practices can help you deliver results that lead to higher conversions and loyal customers.

5 Elements of a Great Site Search Experience

Surface the Right Content

Content taxonomy is the categorization of the content on your site. It’s a crucial exercise if you want to improve your search results.

See Why Content Taxonomy Is the Backbone of Internal Search

Encouraging Action

People who type their intent into a search box are in a frame of mind to do something. Make sure they can follow through on it.

Make It Personal

Internal search enhanced by artificial intelligence is one of the most powerful ways to turn marketing investments into revenue.

Learn Why AI Is So Valuable in Site Search

Remove the Obstacles

It pays to provide a clear path for the marketing segment thatâs already at a starting point for conversion.

Discover the Best Practices for Driving Conversions

Taking Full Advantage

Technology has made it possible for people to search for information without moving a finger. These days, e-commerce search involves more than just a search box.

Embrace the 24-7-365 World

You win when customers can find your product or service on any platform at any time.

Read Our Ultimate Guide for eCommerce Site Search

Don’t Settle for ‘Good Enough’

To give today's consumers the experience they expect, make sure your site-search performance is fulfilling its potential.

Find Out How to Optimize Your Site Search Experience

Assessment

With our deep knowledge of all types of internal search experiences, we’ll look at yours holistically to understand where your users are frustrated and how best to use technology and content to fill the gaps.

Quantification

Using our internal search modeling, we’ll help predict the ROI for the improvements our assessment recommends. In this way, you’ll be able to proceed with a clear business case for your search transformation.

Execution

A plan is only as good as its execution. Because of our internal search optimization expertise, you can be sure that we’ll deliver the outcomes we predict.